Reservation process:
Make an availability/reservation request by telephoning or emailing us at peter@star.ltd.uk with the details of the property, number in your party and preferred dates. We will contact you within 48 hours by email to discuss the details of your stay. A reservation is considered final only after you confirm the details of our email & make a 50% deposit through PayPal (instructions will be included in the confirmation email), bank transfer or cheque. The remainder of the payment is due no later than 7 days prior to your scheduled arrival date.

Payments:
Transactions are conducted via PayPal, a trusted name in secure transactions. After you sign up for a PayPal account (which is free), you can use your credit card or checking account to pay us (payable to peter@star.ltd.uk). Non-GB (British Sterling). currencies are converted to GBS at the time of the transaction.

Cancellation policy:
To be fair to both parties, we will try our best to fill the vacancy if you have to cancel prior to 7 days before your scheduled arrival date. If we are able to find another guest, the entire deposit amount will be refunded to you. If not, the deposit will be forfeited. If, for example, we are able to find someone to cover 4 of the 5 nights you reserved, we will refund you 80% (4/5) of your deposit amount. Of course, the more notice you give us, the more likely it is that we'll be able to find someone to cover your dates. We cannot provide refunds for cancellations within 7 days prior to your scheduled arrival date.

Email your request